wowbabygifts.com Terms & Conditions

Our Return Policy

Our personalized gifts, invitations and cards are non-returnable.

Please ensure all personalized details are correct when placing your order as mistakes can not be rectified after the order has been produced. wowbabygifts.com take no responsibility for any spelling or punctuation mistakes made by the customer. If however we have made a mistake with any of the personalization on your order please contact us and we will arrange to send a replacement at no extra cost to youself.

If you have ordered a framed name print and the frame is damaged on receipt then a replacement frame will be sent - the order will not be refunded. If your order has arrived damaged contact us by email quoting your order reference number and we will send out a replacement order.

If you are unavailable to accept delivery of your order then a card will be left for you by UPS or the postal service depending on the method of posting. You will need to collect your order or call and rearrange your delivery. Please collect your item or call to rearrange delivery within 5 days as items will only be held for a short time. Any orders which have not been picked up from the sorting office/courier will incur a second postage charge if we need to resend your order.

Delivery Times & Missing/Delayed Orders
Delivery by UPS Ground (selected products)

Delivery is typically 3-4 working days after dispatch.
Occasionally orders can go missing - if you order has not arrived within 7 working days please contact us with your order reference and we will track your order.
Delivery by US Postal Service
Delivery is typically 10-12 working days after dispatch but can take longer. Please allow 12 working days before reporting an order as missing.

Cancellations & Refunds
With regard to personalized invitations, birth announcement cards and thank you cards.

Orders for any of our personalized cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.

• Cancelling before your preview
If you have to cancel your order after the payment has been made and order confirmed, please contact us as soon as possible. If no work has been started on your cards then we are happy to offer a full refund.

• Cancelling after your preview
If you want to cancel your order once our designer has completed the setting of your order (i.e. typesetting the wording, adding the images and supplying the preview) then we cannot offer a full refund. We will offer a refund minus a $15 fee for the work already completed on your order.

• Cancelling after your order has been printed
If you have approved your order and it has been printed then unfortunately we cannot cancel your order and are unable to offer a refund.
If however you have to cancel your order due to venue or date changes once it has been printed please contact us and we will give you a 20% discount  on reprinting your cards with the new date or venue.

• Returns / Refunds
Orders for any of our personalized cards, invitations or announcements cannot be returned - all orders are custom printed so we can only offer a refund if there is a problem with your order due to our error.
If you are not completely satisfied with your order, please contact us by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it within 5 working days from the date you receive your order .

We will then rectify the problem where possible and reprint your cards. A full refund will not be offered.

We will refund the price of the product(s) in question, excluding postage and a $15 processing fee.

Please note that we cannot be responsible for:
•    Any errors in spelling, punctuation, grammar or dates made by the customer
•    Poor quality or low-resolution images supplied by the customer
•    Errors options such as choice of finish, quantity or product type made by the customer

Please preview your designs carefully and correct any mistakes prior to placing your order.

Discount Offers
When placing an order eligible for any of our discount offers please ensure the discount code is entered at the checkout at the time of ordering. The update button should then be clicked before the order is confirmed.

We will not offer a refund for the discount amount on any order which hasn't used the discount code.

Secure Ordering Online
You can order any of our products securely online through the wowbabygifts.com website.
Payment can be made in any currency. Simply simply select the currency of your choice from the dropdown list on the righthand side of the page.

Our payments are processed securely by WorldPay.

Orders paid for using PayPal will not be dispatched until payment is confirmed. Please make all PayPal payments within 48 hours of placing your order to our This e-mail address is being protected from spambots. You need JavaScript enabled to view it address.