We guarantee to dispatch all orders within 2 working days of the order being placed (excluding public holiday). Depending on delivery location please allow 5-12 business days for delivery within the US and Canada.

 

Important: Due to the level of personalization and the free preview offered, we are unable to dispatch personalised invitations or birth announcement cards within 2 days of the order being placed. We do guarantee to dispatch our personalized invitations and birth announcement cards within 2 days of receiving approval to print from the customer.

 

Due to the method of shipping, no tracking number is available for orders. As our gifts are personalized and individually created, we cannot offer priority or express shipping on any of our items.

 

 

 

You can order any of our products securely online through the Wow Baby Gifts website using the 'Buy Now' buttons on each product page.

We accept the followng cards: VISA, MASTERCARD, DELTA, VISA ELECTRON, SWITCH and SOLO.

 

All orders placed with Wow Baby Gifts are processed securely by WorldPay. The WorldPay secure server encrypts your personal information and the encryption process converts the characters you enter into codes allowing it to be securely transmitted over the Internet.

We now accept payments by PayPal

 

We now accept payments by PayPal. If you want to pay for your order using your PayPal account simply choose this option during the checkout process.

Any additional personalized messages or details to appear on our products can be added in the 'Comments' field at the checkout. This will appear on the same page as your address details and delivery address.

For orders delivered within Europe please allow 5-14 business days.

 

Our entire range of personalized products are available to order online for delivery worldwide and can be translated into German, French, Spanish and Italian. If you would like to place an order for any of our products in any of these languages please place your order as normal stating in the 'Comments' box at the checkout the language you would like your personalised gift translated into.

 

Personalized items are non-returnable or refundable. If your order is damaged during shipping, we will replace the item free of charge. If your order is damaged on delivery you should contact us at sales@wowbabygifts.com and we will arrange for a replacement order to be sent out.

 

If we have made an error with the personalization of your order then we will replace the item free of charge. We will not however replace any orders on which the error was made by the customer, therefore please double check all personalized information before placing your order.

 

Any orders that do not arrive within 15 working days of the date they were shipped are replaced free of charge. Please allow 15 working days before reporting any orders as missing. Due to the method of shipping, no tracking number is available for orders.

All images should be sent to us as JPG files and should be at least 150dpi and have a file size of at least 2.5mb. If you are taking the photo on a digital camera then the highest quality setting should be used. Photos taken on a cell phone camera are not suitable.

 

Some general tips when supplying us with photographs - please ensure photographs:

• are well lit and do not appear dull

• are not blurred or out-of-focus

• avoid taking images against dark backgrounds - we find light, colorful backgrounds look best

• are not cropped too close in on the subject

 

If the image is not of suitable quality we will contact you and ask you to supply a new image.

 

Please note - the preview we will send you and any examples shown online are for guidance purposes only. The exact colors of the printed cards may vary from the versions shown on screen. We try wherever possible to reproduce the colors as accurately as we can.

We are having problems replying to any emails or enquiries sent from bellsouth.net email address. If you have a bellsouth.net email address please specify an alternative contact email address.